GDPR: Personal data

Customer Personal Data Protection

In GreenplantationCom s.r.o.; Hradisko 467, Luhačovice 76326; IČ: 17944759 (hereinafter referred to as “We”) We pay great attention to the protection of personal data. In this document you will find information on what personal data we process in particular about our customers and users of our website, whether we process the data on the basis of consent or for another legal reason for what purposes we use, to whom we can transfer them and what you have in connection with by processing your personal data of the right.

What personal data do we process?

When you use our services, we collect different types of data such as your username and password, your contacts and other settings. We see what products you are looking at on our website and from what device, what of our offers sent by e-mail you are interested in you and derive other information about you to display customized offers and in the future our website can further improve. If you buy or create an account with us, we also work with name and surname, your orders and the information you set in your account.

We process the following personal data:

Identification data, which means in particular the name and surname, username and password, respectively. identity card number if you buy in installments, IČO and VAT number, if you are an entrepreneur;
Contact details of personal data that allow us to contact you, especially the e-mail address, telephone number, delivery address, billing address and your contact on social networks;
your settings, which are data in your account, especially stored addresses and profiles, settings of newsletters, membership in loyalty programs, shopping lists, watched products (so -called watchdogs), your product and services and completed questionnaires;
Data on your orders, which are in particular data on the goods and services you ordered, the method of delivery and payment, including the payment account number and complaints data;
Data on your behavior on the web, including cases where you view it via our mobile application, especially the goods and services you display, links you click on, the way of moving on our website and scrolling screen, as well as the device data from which You view our site, such as the IP address and the location of the device, the identification of the device, its technical parameters such as the operating system and its versions, the screen resolution, the browser used and its versions, as well as the data obtained from cookies and similar equipment identification technologies;
Data on your behavior when reading the messages we send to you, especially the opening times, as well as the data on the device you read, such as the IP address and the location of the device, the identification of the device, its technical parameters as the operating system and its versions, resolution Screens, browser used and its version;
Derived data that means personal data derived from your settings, goods and services you buy from us, data about your behavior on the web, and your behavior when reading the e-mails we send to you; In particular, these are data about your gender, age, financial situation, purchasing behavior and relation to various goods and services;
Data related to the use of a call center, or a visit to a shop, which is mainly records of telephone calls with a call center, identification of messages you send us, incl. Identifiers such as IP addresses and recordings from camera systems at stores.
If you visit our website

Using Cookies and other technologies, handing over data of advertising and social networks

If you visit our website, we store and then read small files like cookies. A cookie is a small file of letters and numbers that we store in your Internet browser or your computer's hard drive. Some cookies allow us to connect your activities while browsing our site from the moment you open the web browser window until you close it. When you close the Internet browser window, these cookies are deleted. Others remain on the device for a set time and are activated every time you visit the website that has created a particular cookie. We also use pixel marks (also known as Beacons), which are small images that have a similar feature to cookies. Compared to cookies that are stored on your computer's hard disk, pixel marks are a fixed part of the website. We will continue to refer to all these technologies in this document as cookies. We not only store cookies on your device, but also read those cookies that have saved our website in your device. Furthermore, in this document, we will only talk about storage for simplicity.

If you buy with us

To buy with us, you have to visit our website, so they concern the processing described in the section If you visit our website. If you buy from us, then we also do the following:

If you buy from us as a natural person, we process your personal data for the purpose of processing your order your identification and contact details and information about your orders. If you have a user account with us, we can also use your settings for this purpose.

If you buy a legal entity in our country, we process the same data for the same purpose on the basis of our legitimate interest consisting in the conclusion and performance of the contract with the person you represent.

Processing based on the fulfillment of legal obligations

We, too, must fulfill certain laws stipulated. If we process your personal data for this reason, we do not have to obtain your consent for such processing. On this legal basis, we process your identification and contact details, order data, in particular for compliance with the laws. 
For these purposes, we use personal data for a maximum of 8 years from the release of the last document to your order.

Who processes your personal data and whom do we give it?

All of these personal data are processed by us as an administrator. This means that we determine the defined purposes for which we collect your personal data, we determine the processing resources and we are responsible for their proper execution.

We can also transmit your personal data to other entities that are in the role of the administrator, namely:

Partners operating payment systems for the purpose of securing payment, especially in connection with card payment, especially Czechoslovak commercial bank, a.s. IČO: 00001350 and Comgate a.s. IČO: 26508842, a.s., IČO 26168685

Facebook Ireland Limited, with its registered office at 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, D02 X525, Ireland;

Google Ireland Limited (registration number: 368047), registered office with Gordon House, Barrow Street, Dublin 4, Ireland

Provider of satisfaction detection service verified by customers and intermediary of our sales company Heureka Shopping s.r.o., IČO: 023 87 727;

The right to access

To put it simply, you have the right to know what data we process about you, for what purpose, for what time, where we obtain your personal data, to whom we pass it on, who processes them outside us and what other rights related to the processing of your personal data. You can learn all this in this document "Customer Privacy". However, if you are not sure which personal data we process about you, you can ask us to confirm whether personal data concerning you are or not processed on our part and, if so, you have the right to access these personal data . Within the right to access, you can ask us for a copy of the personal data processed, and we will give you the first copy free of charge and other copies with the fee.

The right to delete data

In some cases, you have the right to delete your personal data. We will delete your personal data without undue delay if any of the following reasons is met:
We no longer need your personal data for the purposes for which we processed it;
Calculate consent to the processing of personal data, which is the data for which your consent is necessary and at the same time we have no other reason why we need to continue to process this data;