Returns and Claims

Returning goods

Does the product not fit you and you need to return it within 14 days?

1. Goods in their original condition (clean, undamaged, complete) in their original packaging can be refunded in full. If the goods are not complete, have signs of use and we cannot accept them as new goods, we can request a return value of the goods in their original condition.
2. Pack the goods carefully for transport. Well-packaged goods, so that they are not damaged on the way, are sent by the carrier of your choice to the address: Green Plantation, Masarykova 968, Luhačovice 76326, Czech Republic. You can also use the return label that you generate when you return the shipment. The return label can be created within 3 months of the order.
3. Refund or exchange of goods. As soon as we receive your returned goods, we will check the product and write a Withdrawal from the purchase contract within 14 days. We will then provide you with a refund or an exchange for another product or a voucher of the given value.

I want to return the goods and generate a return label for the carrier.

Having a problem with a return?

Please contact our phone support or email us at store@greenplantation.com.

Complaints about goods

Did you find a defect in the product during the warranty period and need to send it in for a claim? Notify us of the need for a product complaint, stating the order number and a description of the problem.