Terms and Conditions
General definition
The terms and conditions are intended for the online sale of goods intended for consumers.
For the purposes of these terms and conditions, the buyer is a consumer, i.e. a person who, unlike the seller, does not act as a self-employed person within the scope of his business activity when concluding and fulfilling the contract (hereinafter referred to as the "buyer").
For the purposes of these terms and conditions , the seller is an entrepreneur who, unlike the buyer, acts as part of his business activity or as a self-employed person when concluding and fulfilling the contract (hereinafter referred to as the "seller").
Civil Code , as amended and supplemented (hereinafter referred to as the "Civil Code").
Contact details
Store Name: GreenPlantation
Operator: GreenPlantationCom s.r.o
Company headquarters: Hradisko 467, Luhačovice, CZ
ID: 17944759
VAT number: CZ17944759
Entry in the commercial register: The company is registered at the Regional Court in Brno, file number C 132099/KSBR
Phone: +420 576 776 795
Email: store@greenplantation.com
Databox ID: qa7jrwm
Contact address: Masarykova 968, Luhačovice, zip code 76326
Opening hours: Monday - Friday: 7:00 a.m. - 3:00 p.m
The seller responds to written or electronic inquiries of buyers without unnecessary delays, but within two working days at the latest. In relation to the buyer, the seller is not bound by any codes of ethics in the sense of the Civil Code.
The seller is not bound by any code of conduct in relation to the buyer according to the provisions of the Civil Code.
The seller provides after-sales service to customers. Further details are available upon request. After-sales service is available every weekday from 8:00 a.m. to 3:00 p.m.
Information about goods and delivery
Detailed information about individual products is provided for each item on the store's website. Product and price data provided by the seller are binding, except for any obvious errors. The prices shown include all taxes (such as VAT) and charges, excluding shipping costs.
The costs of using the means of communication at a distance correspond to the normal rate paid by the buyer for their use.
Payment options accepted by the seller and delivery methods and prices are available here . The seller does not charge any fees for the selected payment method, with the exception of an additional fee for cash on delivery and payment via PayPal.
Acceptance of an offer with any additions or deviations is not considered acceptance of the offer.
If the content of the contract is confirmed in a form other than in writing and contains deviations from the actually agreed terms, this confirmation is not legally effective.
Acceptance of unsolicited performance by the buyer is not considered acceptance of the offer.
If the seller allows reviews of goods by other buyers, he ensures and verifies the authenticity of these reviews by linking the reviews to specific orders to verify that the review is from a real customer. The method of verifying reviews is listed on the e-shop website.
The photos published in the online store correspond to the actual goods offered.
Ordering and delivery of goods
The purchase contract between the seller and the buyer is concluded in the language of the seller's offer.
To conclude the contract, it is necessary for the buyer to create an order through the seller's e-shop. An order can be created as follows:
After selecting a product in the e-shop, where all legal information about the goods is listed, the buyer selects the desired goods with the "Add to basket" button. The price of the goods, shipping costs and payment options are displayed during the creation of the order, when the buyer chooses the preferred method of shipping and payment. The final price will be shown in the summary before sending the order according to the selected goods, delivery method and payment.
The buyer enters his identification and contact information during the order.
Until the completion of the order, the buyer has the opportunity to change, supplement and check the data in the order. After checking the data and confirming the agreement with these terms and conditions, the buyer can complete the order by pressing the button "Order" with the obligation to pay.
By completing the order, the buyer explicitly confirms his obligation to pay for the goods.
The seller will confirm receipt of the order as soon as possible via e-mail. The e-mail attachment contains a summary of the order and these terms and conditions valid on the date of the order, which form an integral part of the purchase contract.
The seller will provide the buyer with confirmation of the concluded contract in text form within a reasonable time after its conclusion, but at the latest at the time of delivery of the goods.
If the nature of the goods requires specific information about their use, method or time of use, the seller will provide this information in the attached instructions that can be understood by the buyer. Instructions for specific goods, especially for electronic products, are also part of the attachments on the product page, where the buyer can familiarize himself with them before purchasing the goods.
At the request of the buyer or if the situation allows, the instructions can be provided in printed form.
The seller will send the goods to the buyer without undue delay, but no later than the date specified in the order confirmation. If the item is marked "in stock immediately" and the buyer orders a maximum number of items in stock, the seller will ship the item within two working days at the latest.
In the case of advance payment, the goods are sent only after the amount has been credited to the seller's account.
When it comes to custom manufacturing, i.e. goods manufactured to order or with an individual configuration, the seller may request a deposit before delivery. This condition applies in particular to products such as lever coffee machines, coffee grinders or larger coffee orders.
The buyer is obliged to accept and pay for the goods. It is recommended that the buyer inspect the goods as soon as possible upon receipt.
In the event of visible damage to the packaging of the goods during transport, the buyer shall draw up a damage report with the carrier for a possible claim for the goods and provide photo documentation of the damaged packaging. The buyer does not have to take into account undocumented transport defects in the event of a complaint.
The seller will send the tax document to the buyer immediately after payment of the goods or within two days of receiving them at the latest.
Ownership of the goods passes to the buyer after they have been taken over and the entire purchase price has been paid. In the case of electronic payments such as payment by bank transfer or payment card online, the total price is considered paid at the moment of confirmation of receipt of payment by email. In the case of cash on delivery payment, the payment is confirmed by paying the cash on delivery amount upon receipt of the goods.
The risk of damage to the goods passes to the buyer at the moment of acceptance. In the event that the buyer does not accept the goods, with the exception of refusal due to obvious damage upon acceptance, the risk of damage passes to the buyer at the moment when he had the opportunity to take over the goods, but for reasons on his part the acceptance did not take place.
If the buyer does not accept the goods, the seller has the right to demand payment of the costs associated with the repeated delivery at the request of the buyer. At the same time, if the goods were intended for payment upon receipt or during the next order of the same buyer on the e-shop, the seller can demand payment in advance.
Cancellation of the order and withdrawal from the contract
The buyer has the right to withdraw from the contract without giving a reason within 14 days from the receipt of the goods or the last item (if the order was divided into separate deliveries) or from the first delivery in the case of regular or repeated deliveries. This period is used so that the buyer can view the goods to a reasonable extent and familiarize himself with its properties and functionality, just as if he could try it on in a regular brick-and-mortar store.
The buyer can withdraw from the contract at any time before the delivery of the goods.
Withdrawal from the contract must be delivered to the seller within the specified 14-day period to one of the contacts specified in these terms and conditions. To facilitate communication, it is recommended to include the order number, bank details and preferred method of return in the withdrawal.
The seller is obliged to return to the buyer the amount corresponding to the price of the goods and the costs of their delivery within 14 days of receiving the withdrawal, using the same method as the buyer paid.
If the seller offers several delivery options, he is obliged to replace the buyer with only the cheapest option. If the seller sent the goods free of charge, the buyer is not entitled to reimbursement of the shipping cost.
The buyer must return the purchased goods to the seller no later than 14 days after withdrawal, unless the seller offers him personal collection. The goods should be complete and, if possible, in the original packaging. Cash on delivery is not accepted.
The buyer is responsible for the reduction in the value of the goods if he handled them differently than was necessary to inspect and try them on.
The seller can delay the refund until he receives the goods back or until the buyer proves that he has sent the goods.
If the returned goods show signs of wear and tear, the seller can claim compensation for the reduced value and deduct this amount from the returned amount. In the case of returning coffee machines, if they have been used or filled with water, the seller has the right to reimbursement of costs for restoring the goods to their original condition or compensation for the sale of these goods as used.
The right to withdraw from the contract expires for the goods if:
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The product is digital content that the buyer could fully use after taking over.
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The product is already implemented services, in particular the installation of a coffee machine or coffee preparation training.
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The product is a made-to-order item or some parts of the product have been modified according to the customer's needs.
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The product is a product with a very short consumption period of a few days.
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The product is food that has been removed from the original hygienic packaging.
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The product was irretrievably mixed with other goods after delivery
The cancellation form is available here .
Quality of goods upon receipt
The seller is responsible for ensuring that the goods are free of defects upon receipt. Defects include if the goods:
• does not correspond to the agreed description, type, quantity, quality, functionality, compatibility, or other agreed properties
• is not suitable for the purpose for which the buyer intended to use it, if the seller knew about this purpose,
• not supplied with accessories that the buyer could reasonably expect.
• does not meet the usual characteristics for the given type of goods, such as quality, safety, durability, or compatibility.
If the seller draws attention in advance to the differences in the specific characteristics of the goods and the buyer expressly agrees to this when concluding the contract, the responsibility for these defects does not apply to the seller.
The buyer can report the defect to the seller no later than two years after receiving the goods. In such a case, he has the right to:
To remove the defect - The buyer can request a free repair or delivery of new goods without defects. The seller can choose a method of removing the defect if another method would be impossible or disproportionately expensive, taking into account the significance of the defect and the value that the goods would have without the defect.
Refusal to repair or replace - Seller may refuse to repair a defect if it is impossible or unreasonably expensive to do so.
Discount or withdrawal from the contract - If repair or replacement is not possible and the buyer has legitimately complained about the defect, the buyer can request a discount from the purchase price. If the defect is substantial, the buyer may withdraw from the contract.
Defects discovered within one year of receipt are considered to be defects existing upon receipt, unless the nature of the goods or the defect contradicts this.
If the assembly or installation carried out by the seller leads to a defect, the seller is responsible for the defect.
If the defect is caused by unprofessional installation or improper use by the buyer, the seller is not responsible for such a defect (this is especially true for ensuring the correct water hardness for the coffee machine, when it is necessary that the total hardness of the water is in the range of 3-7°dH on the German hardness scale or 60-160 TDS )
For used goods, the seller can shorten the period for exercising the right from defective performance to half a year, unless otherwise stated for the product.
The seller is not responsible for defects corresponding to the degree of previous use or wear and tear of used goods.
Complaint handling
Making a claim: The buyer should make a claim as soon as possible after discovering the defect, either with the seller or with the person designated for repair. When making a complaint, it is necessary to provide contact information, a description of the defect and the desired method of handling the complaint.
Proof of purchase: The buyer is required to prove the purchase of the goods, ideally with a proof of purchase or order number.
Delivery of goods: The buyer must hand over the goods to the seller or to the place designated for repair when making a claim. The goods should be properly packed, clean and complete.
Complaint confirmation: The seller issues a confirmation of receipt of the complaint to the buyer.
Processing deadlines: The complaint must be processed within 30 days. If the seller does not handle the claim within this period, the buyer has the right to withdraw from the contract or request a discount.
Buyer's rights: If the seller refuses to remove the defect or does not remove it within a reasonable time, the buyer can demand a discount or withdraw from the contract, if the defect is not insignificant.
The period for exercising rights from defective performance is extended by the period during which the buyer could not use the goods due to a justified complaint.
Reimbursement of costs: In the event of a justified complaint, the buyer is entitled to reimbursement of purposefully incurred costs associated with the complaint, on which he agreed with the seller in advance, especially with the delivery of the goods.
Final confirmation: The seller issues a confirmation to the buyer about the date and method of settlement of the complaint, including a confirmation of the repair carried out or a written justification for the rejection of the complaint.
Personal data protection
Personal data administrator:
Name: GreenPlantationCom s.r.o
Registered office: Hradisko 467, 76326 Luhačovice
ID: 17944759
VAT number: CZ17944759
Purpose of personal data processing:
Conclusion of the purchase contract.
Subsequent fulfillment of the contract (processing of the order, ensuring removal and delivery of goods).
Settlement of rights from defective performance (complaint).
Ensuring purchase feedback.
The administrator processes and stores the following personal data:
Name, Surname, Address, E-mail, Telephone number
The buyer acknowledges that:
Personal data will be provided to the carrier selected by the buyer for the purpose of delivering the goods (name, surname, address, e-mail, telephone number, value of the goods).
For the purpose of sending purchase satisfaction questionnaires to a selected provider of qualified store ratings or product ratings.
When paying by card for possible transaction risk analysis (TRA). The range of data includes first name, last name, e-mail, telephone number, billing and delivery address.
In order to ensure email communication, if the customer has agreed to it, the seller will forward the basic data about the order, including the email, to the email service provider.
The administrator will store personal data for the time necessary to fulfill the contract, which includes the processing of the order, removal from storage and delivery of the goods. Furthermore, they will be kept for the period of at least the legal guarantee, which is 24 months from the receipt of the goods, or for the period of the contractual guarantee provided.
According to the Accounting Act, the administrator is obliged to keep accounting documents and records (invoices) for a period of 3 years from the end of the accounting period to which they relate.
Pursuant to Articles 15 to 21 GDPR, the buyer has the following rights in relation to personal data:
The buyer has the right to access personal data. This includes the possibility to obtain confirmation from the administrator whether his personal data is being processed and, if so, he has the right to access such data and the information set out in Article 15 of the GDPR.
Furthermore, he has the right to correct inaccurate personal data concerning him, and with regard to the purposes of the processing, he may complete incomplete personal data, including in the form of an additional statement according to Article 16 of the GDPR.
The buyer also has the right to have their personal data deleted, which is known as the "right to be forgotten". This right means that the administrator must delete personal data without undue delay if they are no longer needed for the purposes of fulfilling the contract, unless there is another legal reason for their further processing.
The buyer can also request the restriction of personal data processing in cases defined by Article 18 of the GDPR and the right to data portability according to Article 20 of the GDPR.
The buyer also has the right to object to the processing of personal data according to Article 21 GDPR.
The manager is obliged to provide the buyer, upon request, with information on the measures taken regarding his rights within one month of receiving the request at the latest.
If the buyer has doubts about the processing of his personal data, he has the right to contact the Office for the Protection of Personal Data, which is the supervisory authority in this area, and file a complaint.
Out-of-court settlement of disputes
Mutual disputes between the seller and the buyer will be resolved before the general courts. As long as negotiations for an out-of-court settlement of the dispute are ongoing, the limitation and preclusion periods according to the Civil Code will not run until one of the parties refuses to continue the negotiations.
It is important to emphasize that this procedure does not correspond to mediation under the Mediation Act or arbitration under the Arbitration and Enforcement of Arbitral Awards Act, and the right of the parties to apply to the local trade inspection or to court is not affected.
The buyer has the right to initiate out-of-court dispute resolution online through the ODR platform, which is available on the EU website .
An out-of-court settlement of a consumer dispute can be initiated only by the buyer, and only if he failed to resolve the dispute directly with the seller. A proposal for an out-of-court settlement of the dispute must be submitted no later than one year from the moment the buyer first asserted his right, which is the subject of the dispute, with the seller.
The seller ensures the handling of buyers' complaints via the electronic address vedeni@lazenskakava.cz . He will send information about handling the complaint to the buyer's e-mail.
Other
If the seller offers goods subject to take-back of electrical equipment and other products, the following provisions apply:
The seller ensures the take-back of electrical equipment from households and the separate collection of electrical waste, batteries and accumulators in accordance with applicable legal regulations. The buyer has the right to return the old electrical equipment when purchasing a new similar equipment or batteries or accumulators at the seller's premises. The buyer can also return electrical equipment, electrical waste or batteries and accumulators at collection points designated for their collection in the relevant municipality.
In addition, the seller provides free take-back of electrical equipment directly at the buyer's home, if the buyer orders goods of a similar type and purpose. The return applies to the number of electrical devices corresponding to the ordered goods.
It is important that electrical equipment, electrical waste, batteries and accumulators are not disposed of together with mixed waste. They should be deposited in designated areas such as collection yards or take-back points. These devices and waste will be further used for the production of new devices. Hazardous and harmful substances contained in these devices and wastes can endanger the environment and human health.
Final provisions
The final provisions provide that other matters not listed here are governed by the Civil Code, the Consumer Protection Act and other legal regulations, including their later amendments. The Agreement and related matters are governed by the Consumer Rights Directive (2011/83/EU), the Unfair Commercial Practices Directive (2005/29/EC) and local laws.
Any changes to the terms and conditions that are not mutually agreed upon in writing are excluded. The purchase contract, including the conditions, is kept by the seller in electronic form, while the buyer does not have access to this archiving. All documents, the text form of which is required by law, will be sent to the buyer by e-mail, which will ensure permanent access to unchanged documents. It is recommended to keep these documents, especially the order and business conditions, for future use.
These terms and conditions take effect from 11/12/2024.